General Reference Tools

• http://www.pm4success.com/web/site/indexb.asp

  APM Group (pm4success):

  If you are completing "PRINCE 2 project management certification," you will have access for one year to a free range of professional courses, expert advice and other useful articles on IT project management at this site.

• http://www.ogc.gov.uk/sdtoolkit

  UK Office of Government Commerce (Successful Delivery Toolkit):

  The UK Office of Government Commerce maintains a comprehensive set of resources on ITIL at this site.

• http://www.computer.org/portal/site/ieeecs

  IEEE Computer Society:

  The Institute of Electrical and Electronic Engineers (IEEE) is a professional association best known for its standards. It also provides a wealth of online learning resources on just about every IT topic, including Security, XML, and project management. It costs around $US325 to join, but is well worth it.

• http://www.nla.gov.au

  National Library of Australia:

  A useful entry to the range of information found in public libraries across Australia and worldwide.

• http://explore.statelibrary.tas.gov.au

  State Library of Tasmania:

  This excellent section of the State Library of Tasmania's website guides you to useful general resources, including authoritative websites across a wide range of subjects. Click on the sub-topics links for Australian and international biographies, dictionaries, ready reference search tools, specialised databases and statistics.

• http://lii.org

  Librarians' Internet Index:

  This website provides a listing of new sites located by library staff. See the Librarians' Index to the Internet for librarians' previous picks.

• http://www.hw.ac.uk/libWWW/irn/irn.html

  Internet Resources Newsletter:

  A free, monthly, non-subscription newsletter for academics, students, engineers, scientists and social scientists.

Other eGovernment Resources

• http://www.kta.on.ca/pubreports.html

  KTA:

  KTA is a leading Canadian consulting and research organisation that provides high-level advisory services to governments, businesses and other public sector client groups.

• http://www.deloitte.com

  Deloitte:

  Deloitte's public sector (including eGovernment) site provides some useful case studies and issues papers about the implementation and benefits realisation of eGovernment projects.

• http://www.ipaa.org.au

  Institute of Public Administration Australia:

  The Institute of Public Administration Australia (IPAA) is the only professional association in Australia that provides a focal point for all three sectors of government: Commonwealth, State and Local. It has a diverse membership of more than 4500 public servants, academics, students and other community members who share its aims.

• http://www.acs.org.au

  Australian Computer Society:

  The Australian Computer Society (ACS) is the recognised association for ICT professionals, attracting a large and active membership from all levels of the ICT industry. A member of the Australian Council of Professions, the ACS is the public voice of the ICT profession and the guardian of professional ethics and standards in the ICT industry.

• http://www.management-consultants.com.au

  Institute of Management Consultants:

  The aim of the Institute of Management Consultants is to "represent and promote the management consulting profession, maintain standards and develop members." There are considerable links and resources available on the site for anyone interested in IT management.

Reference sites on eGovernment in Canada

• http://www.gol-ged.gc.ca/index_e.asp

  Canada Government online:

  Canada is a leader in eGovernment. This site goes beyond the usual strategies and direction statements, and actually gives an honest assessment of the progress made and issues faced in moving towards eGovernment in Canada during the past five years. The site provides some useful resource information on managing performance.

Reference sites on eGovernment in New Zealand

• http://www.e.govt.nz

  eGovernment in New Zealand:

  A useful site, with a greater focus on research into eGovernment and case studies than most government sites. It also has many links to other useful international sites.

Reference sites on eGovernment in the UK

• http://www.ogc.gov.uk

  UK Office of Government Commerce:

  The UK has taken up eGovernment with a vengeance. It has developed some very useful resources and methodologies for developing government use of information technology, which are used across the world. The UK Office of Government Commerce has developed methodologies like ITIL and Prince.

• http://www.headstar.com/egb

  UK eGovernment Bulletin:

  The eGovernment Bulletin is a free email news service covering electronic public services, 'teledemocracy' and the information society in the UK and worldwide. It is an independent publication, aimed at everyone in government, local government, the social sector and their private sector partners.

Reference sites on eGovernment in the US

• http://www.whitehouse.gov/omb

  This site provides more general information about US eGovernment initiatives, as well as pictures of the Bush Administration.

Reference sites on eGovernment within Australia

• http://www.agimo.gov.au/index.html

  Australian Government:

  This site is the starting point for eGovernment policy and strategic direction within Australia. There's a lot of text, which makes it slow going, but it contains a wealth of useful information. Topics include:

  • Better Government: strategic advice, benefits realisation & investment issues
  • Better Information: access to Australian Government information including Australian Government sites, published information and online service obligations
  • Better Services: information on interoperability frameworks, links to portals, online services and the National Service Improvement Program
  • Better Infrastructure: information about access to cost-effective infrastructure for government agencies including smartcards, open source software, Authentication, PKI, Gatekeeper, security
  • Better Practice: development of best practice guidelines and standards, events, better practice in online service delivery, guidance on government web sites, website standards, communities of practice
• http://www.oict.nsw.gov.au

  NSW Government Chief Information Office:

  A well-organised but somewhat dated site that provides useful information about:

  • The NSW Government's ICT strategic direction
  • Agency chief information officers (CIOs) on the CIO Executive Council
  • Guidelines for NSW Government agencies
• http://www.governmentict.qld.gov.au

  Qld Government Chief Information Office:

  The site provides information about:

  • QLD Government ICT strategic direction
  • Guidelines for Queensland Government agencies
  • Succinct descriptions of Queensland Government ICT initiatives
  • Useful links to Queensland-related ICT sites
• http://www.innovation.sa.gov.au

  SA Science, Technology & Innovation:

  This is a somewhat generic site, which provides information about:

  • SA ICT strategic directions
  • Broadband strategies
  • Policy papers
  • Useful links to related SA ICT initiatives
• http://www.go.tas.gov.au

  Tasmania eGovernment:

  The links on this site are excellent, providing a great starting point to easily identify eGovernment initiatives, issues and achievements across the world. The site provides information about:

  • Tasmanian Government ICT strategic direction
  • Guidelines for Tasmanian Government agencies
  • Tasmanian Government ICT initiatives
  • Links to related ICT sites
• http://www.egov.vic.gov.au

  Victorian eGovernment Resource Centre:

  This superb site shows what can be done with some rigorous thinking. It contains comprehensive information about the issues that arise in eGovernment, and a superb set of relevant links to worldwide eGovernment resources. Victoria has the reputation of being a leader in eGovernment, and it shows on this site: add to your favourites. Information includes:

  • Innovative initiatives, including case studies
  • Policies and standards relevant for Victorian agencies
  • Trends and issues with an up-to-date listing of latest trends
  • An A to Z glossary of ICT
  • Comprehensive links to other initiatives
• http://www.egov.dpc.wa.gov.au

  WA Office of eGovernment:

  The WA eGovernment strategy is similar to other States, emphasising a customer-centric approach, improving accessibility to services, and better integration across governments. The site provides information about:

  • WA Government ICT strategic direction
  • Guidelines for WA Government agencies
  • WA Government ICT initiatives
• http://www.information.qld.gov.au

  Information Queensland:

  This site is aimed at improving information access, and has a very useful spatial mapping function that can relate information to spatial locations.

Reference sites on international eGovernment

• http://www.egovjournal.com

  Journal of eGovernment:

  The Journal of eGovernment is a new professional journal focusing on the application and practice of eGovernment in its broadest sense. The inaugural issue of the Journal was published in 2004 by The Haworth Press, Inc. There are some Australian-sourced articles in this international journal.

• http://www1.worldbank.org/publicsector/egov/egovst

  World Bank eGovernment:

  The World Bank eGovernment site is mainly concerned with benefits and economic appraisals. It is a rich source of knowledge and information resources.

Search Engines

• http://www.google.com.au

  Google:

  The Australian site of the biggest (and currently the best) search engine. Search either worldwide, or click "Australia" to search sites in Australia. The cache facility will take you to sites no longer available at the old URLs.

• http://www.lib.berkeley.edu/Help/search.html

  Berkeley Library:

  From the University of California, this site provides guidelines and strategies for using specific search engines. Useful for librarians, and recommended for beginners.

• http://www.searchenginewatch.com

  Search Engine Watch:

  A guide to how search engines find sites, reviews and tutorials, and includes a newsletter with free subscription.

• http://www.ixquick.com

  Ixquick:

  A new powerful meta search engine.

• http://www.nlsearch.com

  Northern Light Business Search Engine:

  Northern Light produces integrated results of searches on web, journal and other resources. The journal articles can be ordered online.

• http://www.tas.gov.au

  Tasmanian Government Online:

  The Tasmania Online search page includes links to major directories and search engines, and some basic search tips.

Useful Articles, Tools & Reports

• http://www.unpan.org/egovernment5.asp

  UN PAN:

  Follow the exact hyperlink in the heading above to access the UN eGovernment Readiness Report within the UN PAN site. It's a useful overview of the state of readiness of governments across the world for eGovernment.

• http://jcmc.indiana.edu/vol10/issue4/preece.html

  "Online Communities: Design, Theory & Practice"

  The link above will take you to a helpful article about the use of Government-supported web-based networks to assist the development of social networks in local communities.

• http://www.findarticles.com

  Find Articles:

  This site offers access to articles published in more than 350 magazines and journals, dating from 1998 and ranging from popular to academic (eg. British Medical Journal). Topics include health, business, society, sport and entertainment. Alphabetical or subject access and full-text is available free of charge.

• http://www.ingenta.com

  Ingenta:

  This index to journal literature is a useful search tool. There is good coverage of Australian journals.

• http://www.nla.gov.au/libraries

  Australian Libraries Gateway:

  The Australian Libraries Gateway is a tool for Australian and international users, both library professionals and the general public alike.
  

• http://circ.rupri.org/index.htm

  Rural Policy Research Institute

  The Rural Policy Research Institute's (RUPRI) Community Information Resource Center provides timely, policy-relevant information and decision support to government agencies, non-profit organizations, and citizen groups across the U.S. and globally.

  It works with stakeholders to link people and place through interactive visualization, analytical tools, and spatial analysis. Its mission is to make public information publicly accessible in a decision support framework.

  The site is a good example of what can be done using spatial data to inform planning.
  

• http://www.jitp.net

  Journal of Information Technology and Politics

  The site of the Journal of Information Technology & Politics (JITP) focuses on the challenges and opportunities presented by information technology in politics and government. The journal aims to promote a better understanding of how evolving information technologies interact with political and governmental processes and outcomes at many levels.

  It seeks to encourage the development of governmental and political processes that employ IT in novel and interesting ways, and foster the development of new information technology tools and theories that can capture, analyze, and report on these developments.

• http://www.sei.cmu.edu/cmmi/

  Software Engineering Institute

  Anyone wanting to improve their information management processes needs to look at the extremely useful tools and tips on the Software Engineering Institute (SEI) site. The Institute is part of Carnegie Mellon University, one of the world's premier computer science and engineering institutions.

  The SEI's core purpose is to improve the state of the art in software engineering, and to transition this work to the community improving the state of practice in software engineering as well. The SEI developed the Capability Maturity Model (CMMI).

  CMMI is a process improvement approach that provides organizations with the essential elements of effective processes. It can be used to guide process improvement across a project, a division, or an entire organization. CMMI helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes
  

• http://www.ippr.org

  Institute of Public Policy Research

  The Institute for Public Policy Research is the UK's leading progressive think tank, producing cutting edge research and innovative policy ideas for a just, democratic and sustainable world.

Useful health and human services websites

• http://society.guardian.co.uk/communities

  If only Australian newspapers had something like this. The Society Guardian is part of the Guardian UK daily newspaper website. It gives a wealth of information and news on social policy, health issues and community development in UK and around the world.

• http://chsd.uow.edu.au

  Centre for Health Service Development

  The Centre for Health Service Development operating out of the University of Wollongong is a leader in Health and Human Services policy research in Australia. It has greatly contributed to the development of rigorous assessment tools in community care that match a wide variety of client needs.
  

• http://www.ssccn.org.au

  Sutherland Community Care Network is a community-based organisation that works towards improving co-ordination and quality of care for frail older people, people with disabilities and their carers. This site is an example of the effectiveness of local networking to achieve the best outcomes for clients - lots of useful links and resources.

• http://www.ncoss.org.au

  NSW Council of Social Service Website NCOSS is the peak body for the social and community services sector in NSW. NCOSS works towards achieving social justice in NSW and produces numerous submissions and reports on social policy, conference papers and other documents.

• http://www.nswhaccdos.org.au

  NSW HACC Development Officers Network

  The NSW HACC Development Officers' Network is a structure through which workers in the home and community care sector arrange to meet for mutual support and the exchange of information, including developments relating specifically to the Home and Community Care (HACC) Program

• http://www.communitybuilders.nsw.gov.au

  This NSW Government site is an interactive electronic clearing house for everyone involved in community level social, economic and environmental renewal including community leaders, community & government workers, volunteers, program managers, academics, policy makers, youth and seniors. There is some useful information and resources on it for anyone interested in social policy and building local communities.

• http://www.aihw.gov.au

  The Australian Institute of Health and Welfare collects the definitive range of health and welfare statistical information and publishes useful reports on the effectiveness of health and welfare services in Australia.

• http://www.health.gov.au

  This is the site of the Australian Government Department of Health and Ageing which gives the official overview of Australian Government funded health and community care programs. There are many useful policy documents and links on the site.

• http://heapol.oxfordjournals.org

  Health policy and planning UK

  Health Policy and Planning is an on-line and paper based journal that blends such individual specialties as epidemiology, health and development economics, management and social policy, planning and social anthropology into a lively academic mix that constantly stimulates and keeps readers abreast of modern international health care. Sounds good?? It is - however if you want full text y

• https://www.une.edu/com/chppr/

  University of New England USA

  The Center for Health Policy, Planning and Research (CHPPR) is a department of the University of New England College of Osteopathic Medicine, specializing in health policy, program and services planning through population need studies, best practice assessments, and the design and evaluation of health system improvement projects for the private and public sector. It obviously has an Ame

• http://freespace.virgin.net/julie.barrett/

  This site gives a good summary of the issues associated with community based aged care. It has quite a good reference list.

• http://www.idea.gov.uk

  Improvement and Development Agency for local government (IDeA)

  This UK site seeks to promote share good practice so that 'best value' authorities can learn from each other and deliver high quality health and human services. The site is useful for those seeking to develop "one stop shops" and other access points to address the multiple needs of clients in the health and community services sector.

• https://fac.dhs.vic.gov.au/home.aspx?tabid=3

  This Victorian Government site is run by the Department of Human Services and gives a great deal of useful information and general resources on topics such as agency (Non-Government Organisation) management, government planning, media and publications and communities.

• http://circ.rupri.org/index.htm
  The Rural Policy Research Institute’s (RUPRI) Community Information Resource Center provides timely, policy-relevant information and decision support to government agencies, non-profit organizations, and citizen groups across the U.S. and globally. It works with stakeholders to link people and place through interactive visualization, analytical tools, and spatial analysis. Its mission is to make public information publicly accessible in a decision support framework. The site is a good examp
• http://www.ippr.org/
  Institute of Public Policy Research The Institute for Public Policy Research is the UK’s leading progressive think tank, producing cutting edge research and innovative policy ideas for a just, democratic and sustainable world.